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Account access problems
Recently we upgraded our website and pre-existing accounts may have been deactivated. Please register again to enjoy the new TonzOf.com. If you continue to have problems accessing your account please Contact Us and explain the problem in detail.
Canceling my order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must contact a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely. None of our customers have ever reported fraudulent use of their credit card information as a result of giving it to us over the Web, but if you ever suspect that your credit card information is being used without your knowledge, you should contact your credit card company immediately.
Orders prior to July 2014
As you may be aware, the former TonzOf and its related affiliates ceased operation in July 2014. If you have any questions regarding your rights, you should contact your credit card company.
TonzOf Gift Cards
We are sorry, but we cannot accept gift cards issued by TonzOf (“MOD”) prior to July 2014. As you may be aware, the former TonzOf and its related affiliates (“MOD”) ceased operations in July 2014 .
If you have any questions regarding your rights, you should contact your credit card company.
Up to 30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase online from the NEW TonzOf. If you are not satisfied with an item that you have purchased online (since August 2014), you may return the item within 30 days for a full refund of the purchase price, minus the handling or other charges where applicable. Some items may have shorter return period, please make sure to check item's description.
Products may be returned within 30 days (unless specified otherwise) of receipt of the items. All items must be in its original packaging and in its original condition. Laundered items will not be accepted. Each package requires a Return Merchandise Authorization Number (RMA). After request has been submitted and the return label received, please place the label on the outside of the package. All packages received by TonzOf without a Return Authorization Number will not be accepted. Please note that customized items cannot be returned.
If you reject your package you are responsible for all the incurred shipping charges. These shipping charges and a 10% restocking fee will be deducted from your refund.
You can expect a refund within 30 days of our receiving your returned product (though you may receive it sooner.) This time includes the time it takes for us to receive your return from your shipping carrier (7-14 days), inspection and processing at our return facility (4-5 business days), and the time it takes your bank or credit card company to process the refund request. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
For your protection, we recommend that you use UPS Ground for your return.
You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Please note: If there is extensive damage to an item upon delivery, email a Customer Service representative.
We currently offer only one shipping option within the United States. Most of our customers in the contiguous U.S. receive their orders in just 7 to 10 business days. We are sorry, but we do not offer Saturday or Sunday delivery.
Find the tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.faranow.com or check the status of your order online. TonzOf.com uses multiple carriers including USPS, UPS, & FedEx, and www.faranow.com will display the correct shipping information for you. It may take 24 hours before tracking information appears on the web site.
If your order appears late, remember:
You can look at past and pending orders. You must be a Registered Customer to use Order Status. Click here to check your Order Status.
Also, you will receive two e-mails after you have placed your order and provided us with a valid e-mail address:
Your shipping charges will appear in the box marked "shipping charges" at checkout for your convenience. For complete shipping information before you check out, please review our Shipping Rate Chart.
We welcome comments, suggestions and ideas that will make your shopping experience enjoyable. Tell us how we can help by contacting us at TonzOf.com Guest Service. We would love to hear from you!